http://www.yingleyangle.com/2010/04/how-to-use-kurt-vonneguts-advice-to.html
Finding hair in your food is really gross. I can’t argue with that statement. Nothing will change the fact that
finding a strand of someone else’s hair inside of your food is extremely
unfortunate—on many levels.
However, being the soul that then has to deal with the
repercussions of a “hair in food incident” is worse.
Last Tuesday, for instance, I was selected (for someone’s
own personal amusement, I’m sure) to wait on a party of fourteen employees from
a local bank. Large parties are
always a hassle because of food allergies (hello, Mr. Gluten Free), requests
for separate checks (“Can we have all the drinks on one bill?”), and people who
are so needy that you’re surprised they’re toilet trained.
It’s usually not a big deal if you mentally prepare yourself
for the onslaught of parties, but nothing prepared me for the woman that raised
her hand to my face to show me the grey hair she found in her chicken flatbread
sandwich.
“I don’t know what kind of an establishment this is,” she
sneered, “but you need to tell whoever is cooking in there that they need to
wear a hairnet.”
What do you do in this kind of a situation? I’ll tell you
what, you act just as appalled and disgusted as they are, take the plate in
question, and run away before they can begin to argue.
It’s almost foolproof.
Except for the fact they when I returned to the table, the whole lot of
them looked up at me in annoyance and told me that they were “just fine,
despite that one mishap, thank you.”
The worst part was the fact that I could pinpoint without
doubt which not so hygiene friendly cook that hair belonged to. I gag a little bit when I think about
it, really. But I was not going to
confront the cranky old alcoholic about the hair. I don’t have a death wish.
The new (and free) food didn’t really placate the woman, but
what else could I have done? It
wasn’t my hair. I didn’t pluck
someone else’s hair and deliberately hide it in a sandwich. I didn’t even find some kind of sick
joy out of the hair. It’s not
exactly the kind of thing that just goes away with free food. The bankers had it out for me for the
rest of the afternoon.
Lesson learned:
Never argue with the customer.
Always take the plate, run, and void the meal from their bill incase of
emergency. Also, pray that they
don’t call to complain the next day.

Yes, hair in the food is a tough one. It's not like anyone on either end wants that--the customer is obviously unhappy and that is embarrassing for the restaurant. Either way, it sounds like you did the right thing and got out of that awful situation rather unscathed.
ReplyDeleteThat is a difficult situation to handle,however, it seems like you did the right thing. Although it was hard to see at the time, it definitely sounds like you stayed composed and followed the phrase, 'the customer is always right.'
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